Parts Order

Return and Refund Policy

Order Cancellation

  • Customers may request to cancel an order of stock parts prior to shipping.
  • Orders that have shipped cannot be canceled.
  • Special and custom orders are approved on a case-by-case basis. 

Communication of Cancellation

  • Contact Summit Parts sales to cancel your order at 866-989-3100. 
    • Email: websales@sumitbodies.com
    • Phone: 866-989-3100 ext 6770
  • You can request a cancellation confirmation email. Contact parts sales if the requested confirmation is not received within 48 hours.

Returns

To initiate a return, contact our Parts Sales Team at websales@summitbodies.com or 785-989-3100 within 30 days of receiving your order.

  • Provide your order number, item(s) to be returned, and the reason for the return.
  • Our parts sales team will guide you through the return process and provide you with a Return Merchandise Authorization (RMA) number.
  • Package the item(s) securely, including the original packaging and the pack list. 
  • Write your RMA number on the outside of the package. Doing this will help our receiving department to get your return in the right hands. 
  • Ship the item(s) to us at the following address :
    • Summit Truck Bodies, 990 Vernon Rd Wathena, KS 66090 

Conditions for Return

  • All returns, refunds, and exchanges must be initiated within 30 days of receiving your order.
  • The item(s) must be unused, undamaged, and in the same condition as when received.
  • Electrical parts and components are not eligible for return. All sales are final. 
  • Items that are special or custom orders may not be eligible for return.
    • Special order items are non-stock items that we order for you. 
    • Custom orders include items we manufacture to order, including but not limited to drawer packs and bolt bins. 
  • Returns without a valid RMA number will not be accepted.
  • Returns are subject to inspection and approval by authorized Summit Truck Bodies personnel.
  • Returns are subject to restocking fees. 
  • We are not responsible for missing, damaged, or incorrect parts after 30 business days.

Return Shipping & Restock Fees

Summit Truck Bodies is not responsible for return shipping costs unless the return results from our error or a defective product. In such cases, let us know when initiating your return. 

  • Return shipping costs for reasons other than our error are the customer’s responsibility.
  • Restocking fees may apply for certain returns.
  • Restocking fees vary based on the item returned. 

Canadian Returns

For international returns, contact our parts sales team for specific instructions.

Contact Details:

  • Email: websales@sumitbodies.com
  • Phone: 866-989-3100 ext 6770

Refunds

  • We will process your refund once we receive, inspect, and approve the returned item(s).
  • We will deduct restocking fees from your refund if applicable. 
  • Refunds for returned and canceled orders are issued within seven business days if paid by credit card.
  • Our Parts Sales Team will guide you through the refund process for other payment methods.

Communication of Returns & Refunds

  • Once we receive your initiated RMA, inspect and approve the item(s) for return; we will notify you by email and include the credit memo. 
  • If you do not receive a credit to your account or credit card refund within seven business days, contact our Parts Sales Department.

Policy Changes

We reserve the right to make changes to this Parts Order Return and Refund Policy without prior notice. Updates to the policy will be on the website. Please get in touch with us if you have any questions. 

Contact Us

  • Email: websales@sumitbodies.com
  • Phone: 866-989-3100 ext 6770

Thank you for your for choosing Summit Truck Bodies

Our Parts Order Return & Refund Policy was last updated on 2/1/2024